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FAQ

Frequently Asked Questions

Got Questions? We've Got Answers.

Whether you're new to CPR training or booking for a group, here are quick answers to the most common questions about our mobile classes, certification, and what to expect.

General Questions

We offer CPR, First Aid, AED, and BLS (Basic Life Support) certification classes for individuals, groups, and businesses. We teach adult, child, and infant CPR, as well as specialized training for healthcare providers.
Yes! We offer certifications through the American Red Cross (ARC), American Heart Association (AHA), and American Safety & Health Institute (ASHI) — three of the most trusted organizations in CPR and First Aid training.
Absolutely. You will receive an official certification card, either as a physical card or a digital eCard, depending on the certifying organization.
Most certifications are valid for two years. We’ll remind you when it’s time to renew!
Our classes are open to anyone— no prior experience needed. We welcome individuals, families, healthcare professionals, teachers, and more. (For BLS or professional courses, age and background requirements may apply.)
Yes! We offer discounted rates for groups, businesses, and organizations. Contact us for a customized quote.
Booking is easy! Visit our website, call us, or email us to reserve your class. We’ll walk you through scheduling and payment.

We prioritize the health and safety of all participants. All training equipment is thoroughly disinfected before and after each class.

We also ask that any student who is feeling unwell, has an infectious disease, or has open sores or cuts on their hands, mouth, or surrounding areas not attend the class. This helps protect everyone in the learning environment and ensures compliance with basic health and hygiene standards.

Our Blended CPR courses combines the convenience of online learning with the confidence-building experience of in-person training.

Once you’ve registered and paid, you’ll receive an email with a secure link to begin the online portion of the course. You’ll have 30 days from the date of registration to complete the online training and attend the in-person skills session (Part 2). Once you finish the online portion, simply reply to the original email to notify us, and we’ll contact you to schedule the in-person session based on instructor availability.

If you registered as part of a group, all participants must complete the online portion before the in-person class can be scheduled. Please note:

  • No refunds are allowed once registration is complete.
  • Extensions beyond 30 days may be considered in extraordinary circumstances.
  • No individual refunds will be issued for group registrations.

We’re committed to making training as flexible and accessible as possible—while maintaining the structure needed to ensure a successful certification experience.

On-Site / Mobile Training

Yes — we bring the training to you! We offer mobile CPR and First Aid classes at homes, offices, schools, and community spaces.
We typically need a clean, open space (like a living room, conference room, or breakroom) with enough room for participants to practice on the floor with manikins.
We primarily serve Charlotte, NC and surrounding areas, but can travel farther by request.
We can accommodate small groups and large teams. Typically, we require at least 2 participants for a private class and can train up to 12+ people depending on the location.
We can accommodate small groups and large teams. Typically, we require at least 2 participants for a private class and can train up to 12+ people depending on the location.

Payments & Policies

Pricing varies by class type, group size, and location. Contact us for a personalized quote or check our website for standard rates.
Yes! All Run2U CPR course prices include the cost of your official certification card (digital eCard) from the certifying organization (AHA, ARC, or ASHI). This guarantees you receive proof of certification after successfully completing your course — with no surprise fees. If you prefer a printed physical card, we’re happy to provide one upon request for an additional fee ($10–$15 depending on the provider).
We accept credit cards, debit cards, checks, and electronic payments (like Venmo or PayPal).
Full payment is due to reserve your class reservation.

To receive the group rate, your organization must assign a designated point of contact responsible for coordinating payment. A single, full payment must be submitted for all participants before class materials are delivered and training dates are confirmed.

Group rate payments are non-refundable.

If an employee cannot attend the scheduled in-person session, they will have 30 days to complete the classroom portion of the training. No further extensions will be allowed.

We ask for at least 48 hours’ notice for cancellations or reschedules. Deposits may be nonrefundable if canceled with short notice.
We handle refunds on a case-by-case basis. Please reach out as soon as possible so we can assist you.

Yes — to help cover the cost of fuel, vehicle wear-and-tear, and travel time, Run2U CPR applies a mileage fee of $0.67 per mile for on-site training sessions located more than 20 miles from the Charlotte City Government Office at 600 E 4th St.

This fee is calculated based on the round-trip distance between our instructor’s starting point and your training location. We will always confirm mileage costs in advance when booking your session and include mileage in your final invoice or quote so there are no surprises. If you have any questions about mileage costs for your location, feel free to contact us at run2ucpr@gmail.com or call 980-414-0840— we’re happy to provide an estimate!

Instructor & Class Details

Our instructors are certified, experienced, and passionate about teaching life-saving skills. Many have healthcare or emergency services backgrounds.
We bring all training equipment, including manikins, AED trainers, face shields, gloves, and student handbooks.
Wear comfortable clothing you can move in — you’ll be practicing on the floor. We provide all other materials.
Wear comfortable clothing you can move in — you’ll be practicing on the floor. We provide all other materials.

Certification & Follow-Up

You will typically receive your certification card within 1–3 business days after class.
Yes — we can help you request a replacement card from the certifying organization (a small fee may apply).

Yes! We recommend renewing your certification every two years, and we offer streamlined refresher courses.

Business or Special Requests

Absolutely — we specialize in on-site training for businesses, nonprofits, schools, gyms, and more.
Yes — we offer courses designed specifically for schools, childcare staff, and youth-serving organizations.
We do! Contact us to learn about becoming a certified CPR instructor.